Returns and Refund Policy

Thank you for shopping at PreciousJewels.be. We want you to be completely satisfied with your purchase, and we strive to provide high-quality products and excellent customer service. This Returns and Refund Policy outlines the terms and conditions for returns and refunds for products purchased from our e-commerce website. By making a purchase on PreciousJewels.be, you agree to the following policy:

Returns Eligibility

1.1. You have the right to return any product purchased from PreciousJewels.be within 30 days from the date of delivery.
1.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.3. Custom-made or personalized products are not eligible for return, except in the case of manufacturing defects or damages during transit.

Return Process

2.1. To initiate a return, please contact our customer support team at [email protected] within 30 days of receiving the product. Provide your order details, the reason for the return, and any relevant photographs, if applicable.
2.2. After reviewing your request, we will provide you with instructions on how to return the product.
2.3. You are responsible for securely packaging the item to prevent any damage during the return shipping process.

Refund Policy

3.1. Upon receiving the returned product and verifying its eligibility, we will process your refund within 30 days from the date of receipt of the return.
3.2. The refund will be issued to the original payment method used for the purchase.
3.3. Please note that any shipping or handling charges incurred during the original purchase are non-refundable, except in cases of product defects or shipping errors caused by PreciousJewels.be.
3.4. Refunds for returns will exclude any promotional discounts or vouchers applied at the time of purchase.

Damaged or Defective Products

4.1. In the event that the product is damaged during transit or has a manufacturing defect, please contact us immediately at [email protected] with clear photographs of the product and packaging.
4.2. We will assess the issue and, if applicable, offer a replacement, repair, or full refund, depending on the circumstances.

Exchange Policy

5.1. We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the returns process for a refund and then place a new order for the desired item.

Non-Returnable Items

6.1. The following items are not eligible for return or refund:
a) Custom-made or personalized products (unless due to manufacturing defects)
b) Earrings (for hygiene reasons, unless they are received damaged or defective)
c) Products with signs of wear or use

Change of Mind Returns

7.1. If you change your mind about a purchase and the product is eligible for return as per this policy, you may still return it within 30 days of delivery. However, please note that you will be responsible for the return shipping costs.

Contact Information

If you have any questions, concerns, or need assistance with the returns process, please contact our customer support team at [email protected] or visit our physical address at Hoveniersstraat 52, 2018 Antwerpen.

By making a purchase on PreciousJewels.be, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy.