Our Frequently
Asked Questions

Read through our FAQs for answer to your pressing questions.

Yes, once we get hands-on with your package, you’ll get an email notification and within one or two business days, your return will be processed.

Yes, you may exchange the product within 30 days of purchase. Place the gift in its initial packaging along with the receipt and ship it via FedEx or the provided shipping label. We'll credit your refund to your account in the form of a Precious Jewels gift certificate.

For security reasons, a username requires at least one number. To retrieve your username, contact our customer service team at +32489365133 which is available 24*7 at your disposal. Mention your full name and the last 6 digits of your diamond account.

Your order is shipped in durable, tamper-proof packaging to ensure the product remains intact. Your product is 100% insured until it arrives at your doorstep.

Yes, we are offering a one-time free resizing service within 6 months of shipment. Simply contact our customer care services, provide them with the respective details, and we’ll arrange for your free resize.

Yes, of course, you can. Once the order is shipped, we’ll keep you updated via email about your order status. In fact, on the day of shipment, you’ll be getting delivery confirmation that includes tracking information. You can also access shipping information by checking our order status page.

Yes, we offer a 100% lifetime warranty on our products to protect our customers from any manufacturer defects in the craftsmanship. Remember - The warranty doesn’t include regular wear and tear, damages incurred during accidents, or negligence.

Yes, we’ll deduct the FedEx shipping cost from your refund credit or gift card, for items under $2000. In the case of other shipping methods, you have to arrange your own shipping and bear the costs.

Yes, We’ll keep you informed about the special offers, promotions, and discounts via email and text messages. Create your online account or sign up for our newsletters right away.

No, you don’t have to wait much longer. We take an average of 2-3 weeks for any kind of custom order by any standards.

We accept all major credit cards for online payments like VISA, American Express, Discover, MasterCard, and Bitcoin. We accept cash, credit cards, cheques, and wire transfers for walk-ins.

We ship using secure, nondescript packaging material for standard orders within the country. You’ll see an elegant Precious Jewels logo and packaging giving your package a beautiful look and feel.

Custom Design Request

preciousjewels wants to help design the engagement ring of your dreams. Fill in the form to receive a quote on your custom design.

Diamond Info

Diamond item # Search a Diamond

Side stones (# of stones, weight, width etc.)

Setting Info

Metal type

Ring size

Budget (not including center diamond)

Links to design I like


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*You can upload multiple images.

Contact Details

*Full name


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What's next?

Our designers will contact you as soon as we
have processed your request.
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