Absolutely. Our shop is located right in the centre of Antwerp, at Vestingstraat 22A, 2018 Antwerp. You're welcome to simply pass by, or schedule an appointment for a more personal, one-on-one experience with our team.

We understand that jewelry is often given for special surprise occasions such as an engagement. Our shipping boxes are discrete, and does not have any Precious Jewels branding.
Please let us know what we can do to help you maintain your surprise. Special arrangements can be made by contacting us at +32 487 93 08 85 (Whatsapp), or via e-mail at info@preciousjewels.be.

Yes, your privacy matters to us. Every order arrives in a discreet, unmarked shipping box, so there's no indication of what's inside. Within it, you'll find your piece nestled in an elegant, branded Precious Jewels gift box, thoughtfully packaged and ready to be unwrapped, whether it's a gift for someone else, or a moment just for you.

We would rather help you choose than have you order several pieces to compare: contact us, or book an appointment in Antwerp to see them side by side. If you do order more than one piece, your legal right to withdraw within 14 days applies to each of them; our extended 30-day window and store credit are meant for a single purchase that turns out not to be right, not for comparison orders.

We ship worldwide, free of charge, fully insured and tracked. Most of our pieces are made to order in Antwerp and are delivered within 2 weeks of your order. Ready-to-ship pieces are delivered within 5 working days.

If your order is time-sensitive, contact us before purchasing and we will tell you the exact timeline.

Yes, we ship worldwide. All shipments are fully insured. If your order is time-sensitive or you have questions about delivery to your country, reach out to us before purchasing and we'd be happy to help.

Yes, shipping is completely free on every order.

Once your order has shipped, you'll receive a tracking link by email so you can follow its progress every step of the way.

Yes, a signature is required upon delivery to ensure your order arrives safely and securely into your hands.

Yes, in-store pickup is available. Just let us know at checkout or get in touch with us beforehand, and we'll have your order ready for you at our Antwerp atelier.

We want you to love your Precious Jewels piece. As a consumer in the EU you may withdraw from your purchase within 14 days of delivery without giving a reason, for a full refund by your original payment method. We extend returns to 30 days: a piece returned between day 15 and day 30 is refunded as store credit for orders under €2,500 (and to your payment method above that).

To be eligible, a piece must be unworn, in its original condition with all tags attached, and returned in its original packaging with any certificate. Engagement rings can be returned only if no engraving has been added; engraved, personalised and custom-made pieces cannot be returned, as they are made to your specifications. Return shipping is at your cost; use a tracked, insured service. Full details, and the model withdrawal form, are in our Returns and refunds policy.

No, custom and made-to-order pieces are not eligible for return. Because each of these items is designed and crafted specifically around your choices (size, engraving, personalization, or bespoke details), we're unable to accept returns, exchanges, or cancellations once production has begun. We recommend reviewing all details carefully before finalizing your order.

Please contact us before sending anything back. Our team will confirm your item is eligible, walk you through the process step by step, and provide you with all the details you need to send your piece back to us safely.

Within the legal 14 days after delivery you receive a full refund by your original payment method. For returns between day 15 and day 30, we issue store credit on orders under €2,500, which you can use on any future purchase, online or in the boutique; orders of €2,500 or more are refunded to your payment method. Refunds are made within 14 days of receiving the piece back.

No, return shipping costs are the responsibility of the client. We strongly recommend using a tracked and insured shipping method, as the item remains your responsibility until it has been safely received and inspected by our team. Untracked or uninsured returns are sent at your own risk.

Yes, if your ring doesn't fit quite right, resizing is available as an alternative to a return.

We offer free resizing within 60 days of arrival. If you visit us in-store, resizing is completely free. Simply bring your piece along with proof of purchase.

If you'd prefer to have it resized by mail, a shipping cost of €150 applies to send your ring to and from our atelier.

Simply contact us to arrange the details, and our team will take care of the rest.

Please contact us within 2 days of receiving your package, with photos, so we can act as quickly as possible, and keep all original packaging and documentation. Every parcel is insured: a damaged or faulty piece is collected at our cost and repaired, replaced or refunded. This request does not limit your legal guarantee of conformity of two years.

We offer a range of secure payment options to make your shopping experience as smooth as possible. You can pay using major credit and debit cards (Visa, Mastercard, Maestro), as well as popular digital wallets like Apple Pay, Google Pay, and Shop Pay.

For our customers in Belgium and the wider EU, we also accept Bancontact. If you'd like to spread the cost of a larger purchase, we offer flexible payment plans through Klarna, allowing you to pay in installments.

All transactions are fully encrypted and processed securely, so your payment information is always protected.

Yes, completely. Our checkout is fully encrypted and secure, using industry-standard SSL technology to protect your payment information. We never store your full card details on our servers — all transactions are processed through trusted, secure payment providers, so you can shop with confidence.

All prices on our website are displayed and charged in Euros (€). If you're purchasing from outside the Eurozone, your bank or card provider may apply a currency conversion at checkout.

Yes. For custom and made-to-order pieces, we require a 50% deposit to begin the design and crafting process, with the remaining balance due upon completion, before your piece is shipped or ready for collection. This ensures we can dedicate the time and craftsmanship your piece deserves, from initial design through to final delivery.

Yes, every piece from Precious Jewels comes with a 2-year warranty covering manufacturing defects.

This includes issues such as loose or defective stone settings, faulty clasps, and structural flaws in the metalwork that result from craftsmanship rather than everyday wear.

If you notice any of these issues within the warranty period, simply contact us and our team will assess the piece and arrange a repair at no additional cost.

Please note that the warranty does not cover damage from normal wear and tear, accidental impact, loss, or improper care — for these, our repair service is always available, at an additional price.

To keep your jewelry looking its best for years to come, we recommend a few simple habits:

• Remove your pieces before swimming, showering, exercising, or applying lotions, perfumes, and hairspray, as these can dull the metal and affect certain gemstones over time.
• Store each piece separately in a soft pouch or its original box to prevent scratching, and avoid stacking pieces directly on top of one another.
• Clean your jewelry gently with a soft, lint-free cloth, and for a deeper clean, a mild soap and lukewarm water solution with a soft brush works well for most pieces.
• We also recommend having your jewelry professionally checked once a year to ensure settings remain secure. Feel free to bring your piece into our atelier for a complimentary check-up.

Cut, color, clarity and weight are the four standards used to evaluate and price a diamond. Cut has the most visible impact on appearance and should be prioritized. Clarity measures internal and external factors and characteristics; color grades how colorless the stone appears. 
For a full breakdown, learn more about diamonds.

Diamond shape is a personal choice. We offer 10 popular shapes, and our jewelry experts can help you narrow down what feels right for your style.

Solitaire settings are one of the most popular choices, but halo settings are also a good option. Our ring styles page will let you filter by setting type to compare options directly. 

White gold has a bright, cool look: it is rhodium-plated, and the plating is renewed every few years to keep it white. Yellow gold is the classic warm choice; rose gold adds a soft blush. All three are offered in 9K and 18K: 9K is slightly harder and suits everyday wear, 18K has a richer colour and more gold. The price shown on each product page follows the metal you choose.

Yes, all of our white gold pieces are rhodium-plated to give them a brilliant, white shine.

Yes. Our engagement rings are made with lab-grown diamonds. For our other pieces it varies by design: the diamond type is stated on each product page, in the description and the specifications.

Yes, Precious Jewels lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.

Yes, lab grown diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab grown diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.

Finding the right size is easy. Simply use our online size guide to measure at home, or visit us in-store at Vestingstraat 22A, Antwerp, where our team can measure you in person. If you're ever unsure, feel free to contact us — we're always happy to help you find your perfect fit.

Precious Jewels specializes in full custom design, and can create the jewelry piece you desire. For more details, please contact us.

Yes, absolutely. Every diamond used in our jewellery — whether natural or lab-grown — is independently certified to guarantee its quality, authenticity, and value. Depending on the stone, our diamonds come with certification from either the IGI (International Gemological Institute) or the HRD (Hoge Raad voor Diamant / Diamond High Council), two of the most trusted and internationally recognized diamond grading authorities in the world.

Each certificate provides a full, independent assessment of the diamond's 4Cs — cut, colour, clarity, and carat weight — along with additional details on its proportions, symmetry, and finish. This means that when you purchase a diamond from Precious Jewels, you're not just taking our word for its quality; you have documented, third-party proof of exactly what you're getting.

If you have any questions about a specific piece's certification, our team is always happy to walk you through the details — simply reach out, or ask us in person at our Antwerp shop.

Custom and made-to-order pieces are delivered within 2 weeks; for a custom design, counted from the moment you approve the final design or 3D render. Ready-to-ship pieces are delivered within 5 working days. If your order is time-sensitive, let us know and we will tell you the exact timeline.

Yes, we're happy to provide a professional 3D rendering of your piece before production begins, if you'd like one. This gives you the chance to review every detail and approve the design before we start crafting, so you can feel fully confident in your final piece.

Once you've approved the 3D render, production begins right away, so we're no longer able to make changes at that stage. We recommend reviewing your design carefully, checking spelling, sizing, and every detail, before giving your final approval.

Yes, engraving is offered free of charge. Simply let us know the text you'd like included, and our team will take care of the rest, adding a personal touch to your piece at no extra cost.

We offer free resizing within 60 days of arrival. If you visit us in-store, resizing is completely free. Simply bring your piece along with proof of purchase.

If you'd prefer to have it resized by mail, a shipping cost of €150 applies to send your ring to and from our atelier.

Simply contact us to arrange the details, and our team will take care of the rest.

Yes, we offer professional cleaning services for a fee. Bring your piece into our atelier and our team will restore its shine and check that everything is secure, so it looks its best for years to come.