Refund policy
Last updated: 6 October 2026
We want you to love your Precious Jewels piece. This page explains how returns, exchanges, repairs and resizing work, and what your rights are. It applies to every order placed on preciousjewels.be. The seller is Precious Jewels, trade name of Jimmy Dzanashvili, enterprise number 0769.604.433, Vestingstraat 22A, 2018 Antwerp, Belgium.
1. Your 14-day right of withdrawal
If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of the day you (or someone you appointed) received the piece, without giving a reason. Tell us within those 14 days by e-mail to info@preciousjewels.be or by using the model form at the end of this page; then send the piece back within 14 days of telling us. We refund the full price you paid, including the original delivery cost, within 14 days of receiving the piece back (or of your proof of having sent it), using the same payment method you used, unless you expressly agree to another method. We may reduce the refund if the piece has been handled beyond what is needed to establish its nature and characteristics, for instance if it shows signs of wear.
This right does not apply to pieces made to your specifications or clearly personalised: engraved pieces, custom designs, made-to-order sizes outside our standard range, and any piece produced after you approved a design or 3D render (article VI.53, 3° of the Belgian Code of Economic Law). It also ends once a ring has been resized at your request.
2. Our 30-day return window
Beyond your legal 14 days, we accept returns up to 30 days after delivery. A piece returned between day 15 and day 30 must be unworn, in its original condition with all tags attached, and in its original packaging with any certificate and documentation. For these later returns we issue store credit for the full price paid on orders under €2,500; orders of €2,500 or more are refunded to the original payment method. Store credit never expires and can be used on any future purchase, online or in our Antwerp boutique.
The exclusions of section 1 apply here too: engraved, personalised and custom-made pieces cannot be returned in the 30-day window either, unless they are faulty.
3. How to return a piece
- Contact us first at info@preciousjewels.be with your order number. We confirm that the piece is eligible and send you the return instructions and address.
- Pack the piece in its original box with all documentation and the certificate, if any.
- Send it with a tracked and insured service. Return shipping is at your cost, and the piece is your responsibility until we have received it. For the legal withdrawal of section 1, the cost of returning the piece is the only cost you bear.
- We inspect the piece within 5 working days of receipt and confirm the refund or store credit by e-mail.
Pieces may also be returned in person at our boutique, Vestingstraat 22A, 2018 Antwerp, during opening hours.
4. Exchanges and resizing
If a ring does not fit, you do not need to return it. We resize it free of charge within 60 days of delivery: in the boutique on the spot, or by post for a flat €150 that covers insured shipping both ways. Resizing beyond 60 days, or by more than two sizes, is quoted on request. Some designs, such as full eternity bands and tension settings, cannot be resized; ask us before ordering if you are unsure of your size. A ring resized at your request can no longer be returned under sections 1 and 2.
To exchange a piece for another design, return it under section 1 or 2 and place a new order; store credit from section 2 can be used for the new piece.
5. Faulty or damaged pieces
Please check your parcel on delivery. If a piece arrives damaged, or is not what you ordered, tell us within 2 days with photos so we can act fast; keep the packaging. We arrange collection at our cost and repair, replace or refund the piece, as you prefer and as far as possible.
As a consumer you have a legal guarantee of conformity of two years from delivery for any defect that existed at delivery. Nothing in this policy limits that guarantee or any other right you have under Belgian or EU law.
6. Two-year warranty
On top of the legal guarantee, every Precious Jewels piece carries our own warranty for two years from delivery against manufacturing defects: loose or faulty stone settings, faulty clasps and structural flaws in the metalwork that come from the making of the piece rather than from wear. Contact us with photos; we assess the piece and repair it at no cost, or replace it if it cannot be repaired. The warranty does not cover normal wear and tear, scratches, accidental damage, loss of the piece or of a stone through impact, the natural fading of rhodium plating on white gold, damage from improper care or chemicals, or work done by another jeweller. For all of these our repair service is available at a fair price.
7. Custom and personalised pieces
Custom designs start with a 50% deposit; the balance is due before delivery. Once you approve the design or the 3D render, production begins and the piece can no longer be changed, cancelled or returned, except if it is faulty. Please check spelling, size and every detail before approving.
8. Questions
Write to info@preciousjewels.be or call +32 487 93 08 85 (also on WhatsApp). We answer within two working days. If we cannot resolve a complaint, you may turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be) or the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr).
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract under section 1.
To: Precious Jewels, Vestingstraat 22A, 2018 Antwerp, Belgium, info@preciousjewels.be
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on ______ / received on ______
Name of consumer: ______
Address of consumer: ______
Signature of consumer (only if this form is notified on paper): ______
Date: ______