Shipping policy

Last updated: 11 October 2026

1. Free, insured, tracked

Every order ships free of charge, worldwide, with no minimum. Each parcel is fully insured for its value and tracked from our Antwerp atelier to your door. You receive the tracking link by e-mail as soon as the parcel leaves.

2. Production time

Most of our pieces are made to order in Antwerp. Made-to-order pieces, engraved pieces and custom designs are delivered within 2 weeks of your order; ready-to-ship pieces within 5 working days. If you need a piece by a certain date, contact us before ordering and we will tell you honestly whether it can be done.

3. Delivery times

  • Made-to-order pieces (most of our collection): delivered within 2 weeks of your order, worldwide.
  • Ready-to-ship pieces: delivered within 5 working days, worldwide.

These are typical times, not guarantees; carriers, customs and public holidays can add days. We will always tell you if we expect a delay.

4. Signature and discretion

Because of the value of the contents, a signature is required on delivery. The outer parcel is plain and unmarked, with no mention of Precious Jewels or of its contents. Inside, your piece comes in its Precious Jewels gift box.

5. Collection in Antwerp

You can collect your order in our boutique at Vestingstraat 22A, 2018 Antwerp, at no cost: choose collection at checkout or tell us by e-mail, and we let you know when it is ready. Opening hours: Sunday to Friday, 10:30 to 18:00; closed on Saturday.

6. Duties and taxes outside the EU

Our prices include Belgian VAT. For deliveries outside the European Union, import duties, taxes and customs fees are charged by the destination country and are the recipient's responsibility; the carrier collects them before or at delivery. We cannot predict these amounts and do not mark parcels as gifts or undervalue them.

7. Problems with a delivery

If the tracking shows no movement for several days, if the parcel arrives damaged, or if it does not arrive, write to info@preciousjewels.be with your order number. Every parcel is insured, so a lost or damaged parcel is replaced or refunded at no cost to you. Please report visible damage within 2 days and keep the packaging.

8. Address changes

Check your delivery address carefully at checkout. We can change it as long as the parcel has not been dispatched; afterwards, the carrier may not allow it. We cannot deliver to post-office boxes.

Questions: info@preciousjewels.be or +32 487 93 08 85.